We use solid wood bases, natural sisal rope for scratching surfaces, soft plush fabric for resting areas, and non-toxic glue, all materials are pet-safe and tested for durability so your cat can play and scratch without any health concerns.

Yes, we offer custom sizing and color options for most of our cat trees and scratching posts, just reach out through our contact page with your measurements and preferences, and we’ll work with you to create something perfect for your space.

Standard items usually ship within two to three business days and arrive in five to seven days depending on your location, custom orders take about two weeks to build and then ship, we’ll send tracking info once your order leaves our workshop.

Absolutely, we design our cat trees with sturdy bases and reinforced platforms to support cats of all sizes, many of our customers have large breeds like Maine Coons and Ragdolls who use them daily without any wobbling or stability issues at all.

Cats can be picky, so we include a satisfaction guarantee, if your cat doesn’t take to the post within thirty days, contact us and we’ll help troubleshoot or offer a replacement or refund, we want both you and your cat to be happy.

Yes, every cat tree and scratching post comes with clear instructions and all the tools you need, most people finish assembly in under thirty minutes, if you get stuck, our support team is available to help walk you through any step that’s confusing.

Right now we ship within the United States and Canada, we’re working on expanding to more countries soon, if you’re outside North America and interested, sign up for our email list and we’ll notify you when international shipping becomes available in your region.

Vacuum the plush surfaces weekly to remove fur and dust, wipe down wood parts with a damp cloth, and check sisal rope for wear every few months, if rope gets frayed, you can replace it yourself or contact us for replacement parts and instructions.

Yes, we accept returns and exchanges within thirty days of delivery as long as the item is in original condition, just contact our support team to start the process, we’ll provide a prepaid return label and process your refund or exchange within five business days.

We offer a one year warranty covering defects in materials and workmanship, if something breaks or fails under normal use, we’ll repair or replace it at no cost, this doesn’t cover damage from misuse or wear from scratching, which is expected over time.